If a passenger having advance ticketing gets it cancelled before the departure, he / she will be charged with 40% cancellation charges.
If a passenger having advance ticket reports at the Terminal Office after the bus departs and doesn't avail the next departure, his ticket will not be refunded.
Passenger having Confirmed online booking ticket should be reported 15-minutes before scheduled departure time if the passenger doesn't report at the ticketing counter then late comers would be accommodated in the same departure subject to the availability of seats.
In case of breakdown of bus enroute, the passengers shall be accommodated in the next / substitute / same bus and part of the fare would be refunded as per company policy.