We value your feedback and are committed to resolving your concerns promptly. Help us serve you better.
We acknowledge all complaints within 24 hours
Your information is protected and kept private
Call UAN: 03-111-000-065 for urgent issues
If your question is not answered here, please proceed with filing your complaint using the form above.
We immediately acknowledge every complaint. You will receive an acknowledgement email or SMS within 24 hours. The complete resolution time depends on the nature of the issue but usually does not exceed 7 working days.
Your complaint is forwarded to our Quality Assurance Team. They verify the details, seek a response from the relevant staff (driver/booking agent), and propose a solution. You will receive updates throughout this confidential process.
If you don't have the ticket number, please provide the Full Name, E-mail/Phone Number, Departure Date, and Route Information used during the booking. This helps our team quickly locate your reservation and verify the details.
Yes, your information is kept strictly confidential. You may write 'Anonymous' in the Full Name field. However, to receive a follow-up solution or resolution update, providing valid contact details is necessary.
If a delay exceeds the policy limit or a breakdown occurs, you may be eligible for compensation. Please file a complaint with full details for us to review your claim according to our policy.
Refund requests are processed only according to the official booking and cancellation policy. Please submit a complaint, and our team will check your eligibility. Upon approval, the refund amount is typically returned within 7 Working Days.
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